Privacy Policy

Last updated: [26/08/26]

Buddy’s Care (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect:

• Your name, email address, phone number, billing address, and delivery address

• Order details, including products purchased and transaction information

• Payment-related information processed securely by our payment gateway

• Device, browser, IP address, and website-usage information

• Information you provide when contacting us through email, WhatsApp, forms, reviews, or social media

How We Use Your Information

We use your information to:

• Process, confirm, and deliver your orders

• Send order updates, tracking details, and customer-support communications

• Respond to your queries, feedback, or complaints

• Improve our website, products, services, and customer experience

• Prevent fraud, misuse, and unauthorised transactions

• Send marketing updates, offers, or product information only where you have opted in or where permitted by law

You may unsubscribe from promotional messages at any time by using the unsubscribe option in the message or contacting us.

Payments

Payments on our website are processed through secure third-party payment gateways. Buddy’s Care does not store your complete card, UPI, or banking details.

Sharing Your Information

We share only the information necessary to operate our business and fulfil your order. This may include trusted service providers such as:

• Shopify, for website and store operations

• Payment gateway providers, to process payments

• Shiprocket and courier partners to ship and track your order

• Communication partners, for email, SMS, WhatsApp, and customer support

• Technology and analytics providers that help us improve our website

These providers may use your information only to provide their services to us and as required by applicable law.

We do not sell or rent your personal information to third parties.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember your preferences, maintain website functionality, understand website traffic, and improve your shopping experience.

You may disable cookies through your browser settings. However, doing so may affect certain website features, including checkout functionality.

Data Security

We use reasonable administrative, technical, and organisational safeguards to protect your personal information. However, no online method of transmission or storage is completely secure. While we take appropriate steps to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal, accounting, tax, or regulatory requirements, resolve disputes, and enforce our agreements.

Your Choices and Rights

Subject to applicable law, you may request the following:

• Access the personal information we hold about you

• Correct or update inaccurate information

• Withdraw consent for certain uses of your information

• Request deletion of your information, where legally permissible

• Raise a concern about how your information has been handled

To make a request, please contact us using the details below. We may need to verify your identity before acting on the request.

Children’s Privacy

Buddy’s Care products and website are not intended for children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. Buddy’s Care is not responsible for the privacy practices or content of those third-party platforms. We encourage you to review their privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

For privacy-related questions, requests, or concerns, please contact:

Buddy’s Care
Email: support@buddyscare.com
Phone/WhatsApp: 7388749090
Address: 280/9kha, blunt square, Dugrapuri, Lucknow-226004

The Goodness of Home.