At Buddy's Care, we aim to get wholesome meals to your dog's bowl safely and promptly.
Shipping Coverage
We currently deliver to selected serviceable locations across India. Serviceability is determined by your delivery PIN code at checkout.
Order Processing & Dispatch
Orders are packed and dispatched through our trusted courier partners, coordinated via Shiprocket.
Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp, wherever applicable.
Delivery Timeline
Most orders are delivered within 3–7 working days after dispatch. Delivery timelines may vary depending on your location, product availability, courier operations, and other unforeseen circumstances.
Working days exclude Sundays and public holidays.
Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Delivery Attempts
Please ensure that the shipping address, PIN code, and contact number entered at checkout are accurate. We request that someone be available at the delivery address to receive the parcel.
In case of an unsuccessful delivery attempt, the courier may re-attempt delivery or return the order to us as per their service policy.
Delays
While we work closely with our courier partners, Buddy's Care cannot be held responsible for delays caused by circumstances beyond our control, including:
- Incorrect or incomplete delivery details
- Customer unavailability at the delivery location
- Weather conditions, natural events, or local restrictions
- Courier service interruptions or operational delays
Damaged, Incorrect, or Missing Orders
Please inspect your package at the time of delivery. If you receive a damaged package, incorrect product, missing item, or notice a packaging issue, contact us within 24–48 hours of delivery with your order number and clear photos or videos of the parcel and product.
After review, we may offer a replacement, refund, or store credit, as appropriate.
As Buddy's Care products are consumable pet-food items, we cannot accept returns or replacements for products that have been opened or used.
Storage During Delivery
Our retort-packed meals do not require refrigeration before opening. Please store unopened packs in a cool, dry place away from direct sunlight, heat, and moisture.
After opening, refrigerate the product and consume it within the time stated on the pack.
For assistance, please contact us through the details listed on our website.
Buddy's Care
The Goodness of Home.