Policy

Return & Refund Policy

Due to the nature of pet food and consumable products, Buddy's Care does not accept returns once the product has been opened or used.

Returns or replacements may be accepted only in cases of damaged product received, wrong product delivered, product missing from order, or packaging issue reported at delivery.

Customers must raise a complaint within 24-48 hours of delivery with order details and clear photos/videos of the issue. Refunds, replacements, or store credits will be processed after internal review.

Buddy's Care reserves the right to reject return or refund requests if the product has been opened, used, mishandled, or reported after the allowed time period.